Dear valued customer,

On behalf of Teleplants, I want to sincerely apologize for the negative experience that you had with customer service and fulfillment operation. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect during last few months.

We do our best to train ourselves in how to properly handle customers issues, but your concern was not handled properly, for instance we failed. For that, I am extremely sorry. We also lost more than 50 % of our nursery stock due to some unavoidable calamities.

Going forward, we are going to take steps to ensure that this situation does not happen again, and we ar making insure to reach out our customers again in the case of a dropped or mishandled calls/ emails.

I want to sincerely thank you all and please do not hesitate to contact me directly in the future if this or another issue arises again.

Sincerely yours,

Vitthal +91 9665811359